ISO 9001

Many people don’t know what ISO 9001 means. A simple way is to look at it as a stamp of approval for what SUN Tech does (education and instruction) and how well it does this. It is something like a “Good Housekeeping Seal of Approval” or a UL (Underwriters Laboratories) designation given after evaluations by specific external organizations.An ISO Quality Management System (QMS) requires an organization to identify its customers and stakeholders. For SUN Tech, our primary customers are our students, whether secondary school students or adults. We have a large variety of stakeholders including parents, the school systems that send their students to SUN Tech, as well as employers and other groups in the community. The ISO registration process provides an outside opinion, by objective observers, about the quality of SUN Tech’s product (our “Curriculum and Instructional Services”).

A main focus of our QMS is on customer and stakeholder satisfaction. Are we meeting the needs and expectations of these groups? Our goal is to meet and exceed what is expected of SUN Tech. Feedback from customers and stakeholders furnishes information about how well SUN Tech is meeting these expectations and helps to identify ways to continually improve.

These efforts are coordinated and managed by SUN Tech’s Quality Management Team. The team looks for ways to improve what SUN Tech does and how it does it.

If you have any comments or suggestions to help SUN Tech in its journey of Continuous Improvement, see any member of the Quality Management Team or fill out one of our Customer Satisfaction Forms.


Malcom Baldrige Act

The Malcolm Baldrige National Quality Award was created by Public Law 100-107, signed into law on August 20, 1987. Public Law 100-107 led to the creation of a new public-private partnership. Principal support for the program comes from the Foundation for the Malcolm Baldrige National Quality Award, established in 1988.

The Award is named for Malcolm Baldrige, who served as Secretary of Commerce from 1981 until his death in 1987. His managerial excellence contributed to long-term improvement in efficiency and effectiveness of government.

The Malcolm Baldrige Education Criteria for Performance Excellence Goals

The Criteria are designed to help organizations enhance their educational performance through focus on dual, results oriented goals:

  • delivery of ever-improving value to students and other stakeholders, contributing to improved education quality
  • improvement of overall organizational effectiveness and capabilities as educational organizations

Education Criteria Purposes

The Malcolm Baldrige Education Criteria for Performance Excellence are the basis for organizational self assessments, for making Awards, and for giving feedback to applicants. In addition, the Education Criteria have four other important purposes:

  • to help improve organizational performance practices and capabilities
  • to facilitate communication and sharing of best practices information among education organizations and among organizations of all types
  • to foster the development of partnerships involving schools, businesses, human service agencies, and other organizations via related criteria
  • to serve as a working tool for understanding and improving organizational performance, and guiding planning and training